Given that brands have long dreamed of becoming stars, why not look to the success of actual stars for inspiration on how to achieve this goal – and, in particular, to one of the biggest names of the moment: Céline Dion? The comparison is all the more apt because, unlike other artists, Céline Dion does not intend to travel for her next tour, but is asking her audience to come to her. Sixteen concerts, sure, but all at La Défense Arena. Not a tour, but a residency. A way of showing us that she has all the hallmarks of a brand. Because, even with pop-up shops and targeted events where brands leave their usual retail spaces, it is always the consumers who come to them.
Like Céline Dion, brands too have everything to gain by orchestrating their own temporary disappearance in order to boost their appeal when they reappear. Did the diva not vanish from the spotlight for four years, before making a spectacular return at the top of the Eiffel Tower for the opening ceremony of the Paris Olympics? It is not, of course, a question of making a brand disappear, even for a limited time, but at least one or two of its products, provided these contribute to building its legend. The absence of a product can help to reinforce a brand’s presence.
Like Céline Dion, brands must also know how to build anticipation by creating a gap between the moment the desire is sparked and the moment the purchase is made. Registration, prize draws, pre-registration, waiting lists, teasers and countdowns are just as strategic here as the usual merchandise. Each of these elements helps transform the event into a momentous occasion. Far from being mere relationship marketing tools, they allow each fan to construct their own narrative and even to present themselves as a ‘booking expert’ by offering advice on how to successfully secure a ticket.
Tomorrow, those who attended the ‘concert of the century’ will remember the painstaking ticketing process just as much as they will remember the concert itself. Whilst scarcity has always been the driving force behind desire for brands (collectors’ items, limited editions, drops…), adding an element of chance (pre-sales, scratch cards, prize draws…) can help them become Dionic: not “desirable though inaccessible”, but “all the more desirable for being inaccessible”.